Q: Do I need to register and update the scanner once I got it? Is there software installed in the unit?
A: Yes, you can use the scanner directly; we have already installed software in every single unit. 

Q: How often should I update the kit?
A: You can update your scanner anytime you like if there is new update released. 
If the scanner works fine on your vehicle, there is no need to do update actually.
Usually the updates were released to solve certain problems on certain vehicles.

Q: How to register and update the scanner?
A: Please visit “Support & Update” page to find out the detailed instructions on how to register and update your scanner. Please pay attention to the item number and select the correct options.

Q: Can iCarsoft CR Plus multi brand scanner do the same functions as the MB II/MB V2.0 and other single brand scanners?
A: Sorry, the iCarsoft CR Plus does not cover the full functions of MB II/MB V2.0 and other single brand scanner. As the CR Plus is four systems scanner, the MB II/MB V2.0 and other single brand scanners are Multi-system scanners. So if you only need to diagnose your only one vehicle, for example, you just need to test your Mercedes-Benz, the MB II/MB V2.0 is better for you, since the single brand scanner covers more systems and special functions.

Q: Can I add other software to my MB II (for Meceded-Benz/Sprinter/Smart)? For example, can I add Porsche software to the MB II?
A: We are sorry that we cannot add Porsche software or other vehicle software to the MB II.
The MB II is designed for Meceded-Benz/Sprinter/Smart only. But the good news is that we will have a new model that will allow you to download 5 vehicle makes software. The item name will be iCarsoft CR V2.0 (1+4). Please pay attention to its release time on the iCarsoft official website.

Q: My scanner does not communicate with my car, please help.
A: Please send us your detailed vehicle information including the manufacture year, the detailed vehicle type and the VIN number as well as the detailed problems (For example, which systems did you tested? What error message did you get during the test? If possible, please provide some pictures or video of the problem.) After we received the full information, our engineer will check with the software and release new update to solve the problem.

Q: My scanner only has English language, but I need French language, what should I do?
A: Please don’t worry, just run an update for your scanner and select the language that you need when update, then you can get the language that you need after the update.

Q: When I update the MB II (Or other iCarsoft 2nd generation scanners), the updating tool requests for password, what is the password, pls? How can I find the password?
A: You can find the password of the iCarsoft 2nd generation scanners and CR Plus on the main unit when you connect the scanner to the PC by USB cable. 
Here is the detailed route for you to select:
[Help]-> [Tool Information] -> [Register Code], the register code is the password that you are looking for.

Q: When I update the scanner, the updating tool came up with an error message that “This is not iCarsoft products”. Does it mean that I purchased a fake unit? 
A: If you get this error message, it means that you have downloaded the wrong updating tool. Please go back to the support and update page and download the correct updating tool according to your product model.

Q: Can I update the scanner on my MAC?
A: Sorry, currently our scanners only support update on Windows OS such as Windows XP, Windows 7, Windows 8 and Windows 10.

Q: I get a message "Fail to operate Firmware files in SD card"on my MB II (or other iCarsoft 2nd generation scanners, CR Plus) what do I do?
A: Please format your SD card, Restore system and then have run update again. Below is the link for you to download detailed instructions on how to Format, Restore system and re-update the scanner:
How to restore SD card